Viv is an open system that will let innumerable businesses and applications become part of its boundless brain. The technical barriers are minimal, requiring brief “training” (in some cases, minutes) for Viv to understand the jargon of the specific topic. As Viv’s knowledge grows, so will its understanding; its creators have designed it based on three principles they call its “pillars”: It will be taught by the world, it will know more than it is taught, and it will learn something every day. As with other AI products, that teaching involves using sophisticated algorithms to interpret the language and behavior of people using the system—the more people use it, the smarter it gets. By knowing who its users are and which services they interact with, Viv can sift through that vast trove of data and find new ways to connect and manipulate the information.